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At PlugPayPlay, we like to take into consideration all of your requirements and use them to host any of our supported games. With the knowledge of our team and the power and speed of our top-spec servers, we aim to put you online with all of your specifications within 24 hours.
We know whether you are a serious gamer or just enjoy the occasional online game, on a high quality server, that having options of use is of importance. That is why we offer different types of game hosting, so there is something that suits every single person, be it dedicated or a standalone game server.
We also understand for new server administrators it can be daunting to understand what everything means, if thats you, read below:
A public server simply means it is open to the public, a great idea for a clan public server, where as a private server is password protected which is perfect for a match server to get a little competitive. When choosing the branding options, if you select branded we require you to have our URL at the start of the server name, debranded obviously means you can have the server name as you wish.
At PlugPayPlay we aim to provide a professional and reliable gaming experience. We know in order to sustain a growing client base and keep our existing clients happy we need to keep you provided with the highest quality servers available. This is why we have invested a large amount into our servers, network and support team to make sure your experience with us is nothing but the best.
To help make game server administration that bit easier for you, we use a game panel packed with every feature you could want. So even if you have little game server administration experience, you will find hosting your very own game server with us a breeze.
We offer support to all our clients and our knowledgeable and friendly staff are always willing to answer any queries. Though we do not offer 24/7 support we are constantly checking our servers and how they are performing all day, so rest assured the servers and your game play will be running smoothly.
Some GSP's rent their servers and thus if there is a problem there is a chain of people to get in contact with, meaning longer downtim. With us there is no chain. All our servers are owned by us so there is no middle man and we deal directly with the data centre we use. This means if a server was to develop a fault we could sort the problem swiftly and efficiently with no messing around. |
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When buying a server we understand that you want the best performance. To accomplish this when ordering in a new server we use only the very top of the line hardware available to us. All of our hardware is from respectable brands; please note that we do not use cheap desktop components in our server setups which could cause instability!
The minimum server spec we host on is currently as follows:
- CPU: Dual (X2) Intel Xeon E5450 3Ghz Quad Core
- Memory: 32GB Fully Buffered DDR2 RAM
- OS: Windows Server 2008
With server specs like these we can be certain on being able to provide unbeatable, outstanding server performance, so your server is always at the very best.
All our servers are capped to 70% of their CPU capacity, this means if any CPU usage spikes occur the server will not become overloaded and thus cause lag on your game server. So in short, we do not overload our servers to save on hardware!
If you would like more information about our hardware please feel free to contact us. We are confident in what we offer, so we are happy to share any information about what we have to offer.
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Although we do not provide 24/7 support like most other companies would claim we do tent do provide support long hours throughout
the day and night with typical response time of 20 minutes through our ticketing system from a level 1 support technician within
the following operating hours:
Monday to Sunday from 10:00 till 00:00 GMT
Responses can also be expected outside of this time period as we have support operatives across different time zones; however no support outside these hours is promised.
We also provide live support which should be manned periodically for sales as well
as emergency support. Clients may also book support appointments with Support Technicians
to fix their issues 1on1 via MSN, Skype or Teamspeak 3.
Our team consists of individuals with many years of experience in the hosting world with different IT qualifications, knowledge both on gaming and coding languages as well as Windows operating systems, we have not had a single problem we couldn’t yet fix!! Fingers crossed ;) |
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Our racks are set within a secure private 50,000 sqft compound and has 3MVA of HV power through redundant connections, and multiple fibre providers on-site. The facility has been fitted out to a high specification, with all infrastructure installed with a minimum of N+1 redundancy, and certain key elements at 2N. A state-of-the-art IP CCTV system and access control system form part of the comprehensive security arrangements, including man-traps, interlocked doors, and biometric iris scanners. On a side note our facility is one of the top facilities in London and indeed Europe and hosts some of the world’s biggest banks among other major corporations, this should indicated the level of connectivity and reliability boasted and indeed required to meet the needs of such big corporations so you can rest assured that your gaming latency and uptime will be hosted on the very best hardware, on the very best network with the very best people for the job.
Please feel free to test our connectivity for yourself click here to be taken to our networks test page
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We have a professional team working 24/7 (or a little bit less) to bring the best out of PlugPayPlay for all your server needs! If you have any personal questions, you can click on one of our names.
Julian Giraldo: (Managing Director and Marketing Management)
Niels Meijer: (Managing Director of PlugPayPlay and Tier 3 Technical Support)
Myles Patterson: (Tier 2 Technical Support and Sales Management)
Wampie Driessen: (Web Development and Maintenance)
Lucy Davey: (Sales and Marketing analyst)
Joshua Baldwin: (Tier 1 Minecraft Support & Marketing)
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All invoices will be generated 7 days prior to the due date with a reminder one day before the due date.
If a payment has not been made on the due date, your service will be suspended until payment is received. After three days of nonpayment, there will be a late fee of 10% added onto the invoice. After 10 days of nonpayment, the service will be irreversibly terminated.
We accept a variety of payment methods including, PayPal, Debit, Credit ( no cheques ), Google Checkout, and Bank Transfer.
With some of the lowest prices in the industry, what could be better? |
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